Onboarding and SLA
This is the operating model we use to launch owner-led trucking fleets with less confusion, faster adoption, and better accountability.
Day 0-1: Foundation setup
Account access, owner and dispatch roles, company branding, and baseline settings are configured.
Day 2-3: Core data setup
Trucks and drivers are created, then your team creates first trips to validate assignment flow.
Day 4-7: Workflow go-live
Trip documents, fuel receipts, and maintenance logging are activated in the live workflow.
Week 2: KPI control review
Owner review call to check gross, expenses, net profit, RPM, and execution gaps.
P1: App down or login blocked
First response within 1 hour
P2: Core workflow issue
First response within 4 business hours
P3: General questions or minor issue
First response within 1 business day
Support hours
Monday to Friday, business hours
Support: support@managepro.online
Escalation: info@managepro.online (if unresolved within 24h)
Share your truck count, dispatch structure, and current tools. We will send a practical onboarding plan with milestone checkpoints.